FAQ

1. What products does VST Global Vape Supply offer?

We provide a full range of vaping products including:

• Disposable vapes

• Refillable pod systems

• E-liquids (TPD / FDA compliant options available)

• Accessories (coils, pods, batteries, chargers)

• OEM / ODM custom solutions
  All products are sourced from certified and reliable manufacturers.

2. Do you offer OEM / ODM services for international distributors?

Yes.
We support:
✔ Custom flavors
✔ Private label branding
✔ Customized packaging
✔ Compliance documentation (MSDS, COA, TPD, UFI, barcodes)

MOQ varies by product category. Contact: wholesale@vapeservicetehran.com

3. Which countries do you ship to?

We ship worldwide, including:

• Middle East

• Europe

• Asia

• Africa

• North America

• South America

If your country has special vaping regulations, our team will help you find the best shipping route.

4. How long does international shipping take?

Shipping time depends on destination and logistics channel:

• Express Air: 5–10 business days

• Standard Air: 10–15 business days

• Sea Freight (bulk orders): 20–45 days

• Middle East Special Line: 3–6 days

Tracking number is provided after dispatch.

5. What payment methods do you support?

We accept:
✔ Bank Transfer (TT)
✔ USDT (TRC20 / ERC20)
✔ Western Union (case-by-case)
✔ Wise (selected regions)

Orders are processed once payment is fully cleared.

6. How to place a wholesale order?

1. Contact us with your product list & quantity

2. We send you a quotation + shipping options

3. Confirm invoice and complete payment

4. Order ships within 1 business day after payment

5. Tracking details will be emailed to you

Wholesale contact: wholesale@vapeservicetehran.com

7. What documents can you provide for customs clearance?

We can provide:

• Commercial Invoice

• Packing List

• MSDS / COA

• FDA / TPD-related documents (if applicable)

• Material safety details

• Battery certificates (UN38.3, CE, RoHS depending on product)

8. Do you have a warranty for bulk orders?

Yes, we offer:
✔ DOA replacement for defective units
✔ Quality guarantee from verified manufacturers
✔ Support for factory defect analysis

Please report DOA within 7 days of receiving goods.

9. Are your products compliant with international regulations?

Yes.
We work only with compliant and licensed factories. Depending on the market, we support:

• TPD compliance for Europe

• FDA registration guidance

• Child-resistant packaging

• Nicotine warning labels

• Batch traceability

10. Do you offer exclusive distribution rights?

Yes, exclusivity is available based on:

• Country or region

• Agreed sales volume

• Brand or product line

Contact us for exclusivity negotiations.

11. What is your minimum order quantity (MOQ)?

MOQ varies:

• Disposable vapes: 100–500 units

• OEM orders: 5,000–10,000 units

• E-liquids: 1,000–5,000 bottles

• Accessories: Vary by item

Small test orders are accepted.

12. Are samples available?

Yes, sample orders can be arranged.
Shipping cost may apply depending on region.

13. What should I do if my shipment is delayed by customs?

Delays can occur due to regulatory checks.
We will:
✔ Assist with documents
✔ Coordinate with logistics providers
✔ Provide guidance for resolving customs issues

14. Who should I contact for support?

📩 Email: wholesale@vapeservicetehran.com
We typically reply within 12 hours.