Shipping Policy

At vapeservicetehran.com (“VST Global Vape Supply”, “we”, “our”, “us”), we aim to provide reliable and efficient worldwide shipping for all wholesale and B2B customers. This Shipping Policy outlines how orders are processed, handled, and delivered.

1. Order Processing & Payment

Order Finalization

Your order will be processed only after full payment has cleared into our bank account.

Processing Time

Once payment is confirmed:

• Orders are processed and dispatched within 1 business day.

• A tracking number will be issued and emailed to you once the shipment has been handed over to the carrier.

Business days do not include weekends or public holidays.

2. Shipping Methods & Transit Times

We ship globally using trusted carriers and freight partners.
Shipping method and delivery timelines will depend on:

• Destination country

• Order volume / pallet quantity / carton quantity

• Courier or freight service chosen

• Customs clearance procedures

Typical shipping options may include:

• Express Courier (DHL / FedEx / UPS / Aramex / TNT)
  Fastest method, ideal for small to medium wholesale quantities

• Air Freight (International Cargo)
  Cost-effective for larger wholesale shipments

• Sea Freight (LCL / FCL)
  Best for bulk orders and long-term supply

We will provide estimated transit times upon order confirmation.

3. Shipping Costs

Shipping fees are calculated based on:

• Destination

• Weight and dimensions

• Shipping method (courier, air, sea)

• Volume orders (pallets / full containers)

We will provide a detailed shipping quote during the invoicing process.

4. Address Accuracy (Important)

It is the customer’s responsibility to ensure all shipping details are 100% accurate, including:

• Full name / company name

• Street address

• City

• State / province

• Postal code

• Country

• Contact number

Incorrect or incomplete address details may result in:

• Delivery delays

• Additional carrier fees

• Returned shipments

• Lost packages

We are not responsible for delays or losses resulting from inaccurate address information provided by the customer.

5. Tracking & Delivery Updates

Once your order is dispatched:

• You will receive a tracking number via email.

• Tracking updates are available through the carrier’s website.

• Our support team can assist with tracking inquiries.

6. Customs, Duties, and Import Regulations

International shipments may be subject to:

• Customs inspections

• Import taxes

• Duties

• Regulatory compliance checks

These charges are the responsibility of the customer / importer.

We strongly advise customers to check their local customs regulations before placing an order.

We are not liable for:

• Customs delays

• Seized goods due to regulatory restrictions

• Additional import costs

• Local government compliance requirements

7. Damaged, Lost, or Delayed Shipments

Once goods are handed to the carrier, responsibility transfers to the customer.
However, we will assist with claims whenever possible.

We are not liable for:

• Delays caused by courier or customs

• Packages damaged during transit

• Lost shipments caused by inaccurate addresses

• Weather interruptions or force majeure events

If a shipment issue occurs, please contact us immediately for support.

8. Didn’t Find the Information You Need?

If you require a custom shipping arrangement or have questions related to wholesale freight:

📧 Contact Us:
wholesale@vapeservicetehran.com

Our team will be happy to assist you.